This statement aims to deliver information on how Personal Data is collected
and processed by LCMS Limited in accordance with the General Data Protection
Who we are:
LCMS Limited is a limited liability company offering business solutions to
it’s clients in all areas relating to debt collection. The registered
business address of LCMS Limited is W6B Ladytown Business Park, Newhall,
Naas, Co. Kildare. The trading name of the company is Legal & Credit
Management Services. Helena McGarr is the Data Protection Officer: Phone number 045 431143, Email address firstname.lastname@example.org
The data we collect and the purpose for which it is collected:
Data initially transferred to us by Creditors (Our clients)
LCMS is contracted by public bodies and private companies to collect
outstanding monies. Our clients remain the 'Data Controllers' of all
personal data shared with LCMS Limited. The personal data we receive from
our clients include the contact information and additional information in
relation to sums which our clients claim are due to them. That information
is stored on our I.T system and updated as collection activity progresses.
Our clients can log into our dedicated portal and view all of the
information that we hold on debts they have transferred to us for
The legal basis for processing that data is 'Contract'.
Data we collect from debtors
When an LCMS agent makes contact with a debtor, the agent may make a note of what was said in the conversation. That note can be viewed by the data controller. The agent seeks the consent of the debtor to have those notes placed on the system and the data is only collected and retained where the debtors consent is sought and given. Recordings of telephone conversations may be
retained on the I.T system for training and quality purposes. The legal
basis for processing that data is 'Legitimate Interest'.
Data from people who view and interact with our website
LCMS processes data from people who interact with our website in order to
respond to queries received through our ‘Contact Us’ feature
and to provide quotations. The legal basis for this processing is
Data we hold as a Data Controller
LCMS Limited holds data in relation to its employees and service providers and that data is retained, processed and disposed of in a manner which meets statutory requirements.
The basis for that processing is 'Legal Requirement'.
How we use and share your information:
LCMS uses information to the extent that it is necessary to carry out our
lawful business activities. We share all the information that we hold in
relation to the debts transferred to us for collection with the
creditor/client. They have a log-in facility to our portal to view
their debts and the data we hold on their debtors.
In the event that a debt is to be pursued by legal means, we share the
data that we hold with the legal representatives for the creditor.
Similarly, where a client requests that a field-agent be engaged to make
contact with the debtor, or visit him/her with a view to collecting the
outstanding monies or to negotiate a settlement, we provide the agent with
the necessary data. LCMS holds a confidentiality agreement with all third
party providers. We do not share debtor information with other third
Under the GDPR you have certain rights to control your information and the
manner in which we process it. Those rights include:
If we are processing personal data based on your consent, you may withdraw
that consent at any time. All requests as above are forwarded to our
respected clients and instruction sought in order to process the said
Data Security cross border transfers:
LCMS Limited is certified compliant to the international standard ISO27001
(Information Security Management System) and the requirements of GDPR have
been integrated into the system. The system is subject to independent
external audits. LCMS is also certified compliant to ISO9001.
All the data we hold and the back-up of that data are held in the Amazon
Centre in Dublin which comes within the scope of it’s ISO27018
certification. Data is not transferred outside the EEA.
How long we will hold your data:
We retain data in accordance with our Data Retention Policy and no longer
than is necessary to deliver the services we are contracted to provide.
How to make a Subject Access Request:
If you would like a copy of the personal information we hold about you,
kindly write to
Subject Access Request,
Data Protection Officer,
W6B Ladytown Business Park,
Co. Kildare, or
Email at email@example.com, or
Telephone our office at (045)431143 for further assistance on the process.
Verification information shall be required in order to identify the
subject of the Subject Access Request.
If you wish to make a complaint relating to how we handled your personal
information, please contact our office at 045 431143 or write to
Complaints Department, LCMS Limited, W6B Ladytown Business Park, Newhall,
Naas, County Kildare.